Frequently Asked Questions
Everything you need to know before your stay at Élevé Home in Cologne-Lindenthal. If you have a question that isn't answered here, simply get in touch — we'll be happy to help.
The Apartment
How many guests can stay at Élevé Home?
Élevé Home can accommodate up to four guests.
The apartment has a comfortable king-size bed in the bedroom. Additional sleeping arrangements can be prepared in the living area for extra guests.
If you're travelling as a group of three or four, please let us know when booking so we can prepare the apartment accordingly.
Is the apartment on the ground floor?
Yes. Élevé Home is located on the ground floor, making access particularly convenient for guests travelling with luggage or those who prefer to avoid stairs.
Are bed linen and towels provided?
Yes. Fresh bed linen and towels are provided for your stay.
Is there a kitchen?
Yes. The apartment has a fully equipped kitchen with an electric hob, refrigerator, freezer, dishwasher, coffee maker, dishes, glasses, cutlery and basic cooking equipment.
Does the apartment have Wi-Fi?
Yes. Wi-Fi is available throughout the apartment and is suitable for everyday use and remote working.
Can I work from the apartment?
Yes. Élevé Home has a dedicated workspace with a monitor, making it suitable for guests visiting Cologne for business or working remotely during their stay.
Is there a washing machine?
Yes. A washing machine is available inside the apartment.
Does the apartment have air conditioning?
The apartment does not currently have air conditioning. Central heating is available during the colder months.
Booking & Arrival
How can I check availability?
The easiest way is to contact us directly via WhatsApp with your preferred arrival and departure dates and the number of guests.
We'll check availability and get back to you with the details and price for your stay.
[CHECK AVAILABILITY ON WHATSAPP]
How does direct booking work?
Send us your dates and number of guests via WhatsApp or email. Once we confirm availability, we'll provide the price and booking details.
After your reservation is confirmed, you'll receive the information you need for your arrival and stay.
What time is check-in?
Standard check-in is from 15:00.
We try to be flexible whenever possible, so if you would like to arrive earlier, please ask us in advance. Early check-in depends on whether the apartment is occupied the previous night and the time required to prepare it.
How does check-in work?
We prefer to welcome our guests personally whenever possible.
Because we are nearby, arrival times can usually be arranged quite flexibly. If our schedules don't match, self check-in can also be arranged.
We appreciate a short message approximately 15 minutes before arrival so we can make sure everything is ready for you.
Can I book a longer stay?
Yes. Longer stays are welcome, subject to availability.
Contact us with your preferred dates and we'll be happy to discuss the options.
Location & Getting Around
Where is Élevé Home located?
Élevé Home is located in Cologne-Lindenthal (50935 Köln), a green residential neighbourhood with cafés, restaurants and parks nearby.
The location provides a quieter base for your stay while remaining well connected to central Cologne.
Is Cologne city centre easy to reach?
Yes. Lindenthal is well connected to the rest of Cologne by public transport, making it easy to reach the city centre, Old Town, Cologne Cathedral, the Rhine and other parts of the city.
Is the apartment close to the University of Cologne?
Yes. Élevé Home is conveniently located for the University of Cologne and the surrounding University Quarter, making it a practical choice for university visits as well as city stays.
Is parking available?
Street parking is available in the surrounding area, although availability can vary depending on the time of day.
If you're arriving by car, feel free to contact us before your stay and we'll share the most useful information we have for parking nearby.
Pets & Families
Are pets allowed?
Yes. Pets are welcome by prior arrangement.
An additional pet fee applies per stay to cover the extra cleaning required. Please tell us about your pet when making your booking enquiry.
Do you offer pet sitting?
Yes. Pet sitting may be arranged upon request, subject to availability and an additional fee.
This can be particularly useful if you're attending a concert, going out for dinner or visiting somewhere where you cannot take your pet.
Please ask us in advance so we can let you know what can be arranged.
Is Élevé Home suitable for families?
Yes. Families are very welcome.
If you're travelling with children, let us know their ages and any particular requirements when making your enquiry and we'll be happy to see how we can make your stay more comfortable.
Do you offer childcare?
Childcare for children aged 6 and above may be arranged upon request, subject to availability and an additional fee.
Please contact us in advance to discuss your requirements.
During Your Stay
Are there cafés and restaurants nearby?
Yes. Lindenthal and neighbouring Sülz offer plenty of cafés, bakeries, restaurants and local shops.
You'll also be close to green spaces that are ideal for walking, running or simply enjoying a quieter side of Cologne.
Can you recommend places to visit in Cologne?
Absolutely. We're happy to share recommendations for restaurants, cafés, parks and places to visit based on what you're interested in.
You can also explore our Cologne Guide for inspiration before your stay.
What if I need something during my stay?
Élevé Home is personally hosted and we live in the same building. If you have a question or need assistance during your stay, you can contact us directly.
We respect our guests' privacy, but we're nearby if you need us.
Still have a question?
We're happy to help with questions about the apartment, availability, travelling with pets or children, arrival arrangements or your visit to Cologne.
[CONTACT US] [CHECK AVAILABILITY ON WHATSAPP]
We look forward to welcoming you to Élevé Home.